Frequent questions
A private transfer is a transportation service tailored to you as an individual passenger without the need to share a car with anyone else. Once you arrive at Fiumicino airport you will not have to wait for other passengers. The driver will be waiting for you at the Fiumicino airport terminal, clearly displaying your name on a board, and will then take you to the specified address. At ROMATRANSFER we provide you with a safe transfer service to and from the Rome Airport
Once you arrive at Rome airport, either Fiumicino Airport or Ciampino Airport, you must first go through customs, retrieve your luggage at the appropriate appointments and follow the exit signs to meet our representative. Our driver will welcome you and take you to the international terminal of the port. Civitavecchia. Our licensed service grants us a special pass to enter the dock. In the event that the transfer is from the port of Rome to one of the airports in Rome, your driver will wait for you at the pier under the cruise ship.
In case you need a transfer from your hotel to the airport, our driver will pick you up at the reception (lobby) of your hotel. In case you are going to be picked up at an apartment or at your house, please wait at the main door at street level at the agreed time. The driver will look for you right there to start the transfer to the contracted place.
We always check the train/plane arrival times. The driver will wait on all delayed flights and your transfer is insured and operational without additional charges.
You must inform us of the next flight departure and your arrival time using the telephone number on the confirmation form.
To carry out the transfers we only use licensed vehicles with all the available options.
Each passenger can carry 1 large suitcase and 1 carry-on bag with no weight limit.
The child seat is provided free of charge. The need for a child seat must be notified in advance when making the reservation.
Our prices include all taxes, and are per car, not per person.
You can pay cash or credit card directly to your driver. Any payment by credit card must be notified in advance when making the reservation (an extra 10% will apply).
Cancellations can be made up to 24 hours before the arrival time, free of charge. Cancellations made less than 24 hours before will be charged in full.
happy customers
Excelentes profesionales, vehículos y conductores perfectos, en la vuelta hubo un pequeño retraso y respondieron de manera impecable. Totalmente recomendable y seguro, volvería a utilizarlo. Gracias
Excelente servicio y muy fácil de tratar! Tuvimos que cambiar nuestra reserva en el último minuto y fueron muy serviciales y ayudaron a hacer la transición sin problemas. ¡Gracias!
Todo perfecto cuando llegamos al aeropuerto nos estaban esperando coche impecable