+39 380 5152432 /  +39 380 5152432

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Frequent questions

A private transfer is a transportation service tailored to you as an individual passenger without the need to share a car with anyone else. Once you arrive at Fiumicino airport you will not have to wait for other passengers. The driver will be waiting for you at the Fiumicino airport terminal, clearly displaying your name on a board, and will then take you to the specified address. At ROMATRANSFER we provide you with a safe transfer service to and from the Rome Airport

Who will meet me and where at the airport/port of Rome€

Once you arrive at Rome airport, either Fiumicino Airport or Ciampino Airport, you must first go through customs, retrieve your luggage at the appropriate appointments and follow the exit signs to meet our representative. Our driver will welcome you and take you to the international terminal of the port. Civitavecchia. Our licensed service grants us a special pass to enter the dock. In the event that the transfer is from the port of Rome to one of the airports in Rome, your driver will wait for you at the pier under the cruise ship.

Where will they wait for me in my hotel/apartment/house€

In case you need a transfer from your hotel to the airport, our driver will pick you up at the reception (lobby) of your hotel. In case you are going to be picked up at an apartment or at your house, please wait at the main door at street level at the agreed time. The driver will look for you right there to start the transfer to the contracted place.

What happens if my flight is delayed?

We always check the train/plane arrival times. The driver will wait on all delayed flights and your transfer is insured and operational without additional charges.

What happens if I miss my flight or my flight is cancelled€

You must inform us of the next flight departure and your arrival time using the telephone number on the confirmation form.

What type of vehicle is used for the transfer€

To carry out the transfers we only use licensed vehicles with all the available options.

How much luggage can I take with me€ Are there restrictions on luggage (weight)€

Each passenger can carry 1 large suitcase and 1 carry-on bag with no weight limit.

I travel with children. Can I have a child seat€

The child seat is provided free of charge. The need for a child seat must be notified in advance when making the reservation.

Are your prices per trip€

Our prices include all taxes, and are per car, not per person.

Where/how can I pay€

You can pay cash or credit card directly to your driver. Any payment by credit card must be notified in advance when making the reservation (an extra 10% will apply).

Can I cancel my reservation€

Cancellations can be made up to 24 hours before the arrival time, free of charge. Cancellations made less than 24 hours before will be charged in full.

happy customers

Excelente servicio y muy fácil de tratar! Tuvimos que cambiar nuestra reserva en el último minuto y fueron muy serviciales y ayudaron a hacer la transición sin problemas. ¡Gracias!

Amy Kuppetz ( Kansas , United States of America )

Servicio absolutamente brillante.Puntual, eficiente y realmente agradable. Un transfer muy cómodo. Lo recomiendo encarecidamente.

Andy Finn ( New York , United States of America )

Aunque no solemos contratar servicios por internet, mi marido y yo nos decidimos a reservar el transfer del aeropuerto de Fiumicino al Hotel de Roma con Rara Res. Nuestro vuelo llegaba de madrugada y se retrasó 2 horas. No fue problema para el transfer, el conductor nos esperó a la salida de la terminal de llegadas y nos llevó sin ningún percance al hotel del centro de Roma dónde nos hospedamos. El transfer de vuelta a Fiumicino también lo reservamos con ellos. Muy profesionales y agradables.

Fabiana Paulinelli ( Buenos Aires , Argentina )